Privacy Policy

1. What we collect

• Order information — name, email, shipping address and payment details you provide when checking out. Payment details are handled by Stripe; we never see or store your full card number.
• Your cart — saved locally in your own browser (localStorage). It is not transmitted to us until you check out.
• Direct messages — when you contact us on Instagram about an item, we keep the conversation to manage your purchase.
• Basic site analytics — Cloudflare Web Analytics gives us anonymous counts of visits and pages. It does not track you across sites.

2. How we use it

To process and deliver your order, answer your questions, and improve the shop. We do not sell or rent your personal information to anyone.

3. Third parties

• Stripe — processes payments. Their privacy policy applies to payment data.
• Cloudflare — hosts this site and provides anonymous analytics.
• Instagram (Meta) — handles direct messages and the platform where we list pieces.

4. Storage & retention

Order records are kept only as long as needed to fulfil the order and meet legal or accounting requirements. You may ask us to delete your information at any time, subject to those requirements.

5. Your rights

You can ask us what we hold about you, correct it, or have it deleted. To make a request, message us on Instagram @lot.cultures and we will respond within a reasonable time.

6. Changes

If this policy changes, we will update this page. Continued use of the shop after changes means you accept the updated policy.